Services
Support that Stays
Managed IT Services & Annual Maintenance Contracts
The part that matters in month fourteen.
What’s included
What a support month actually contains.
- Helpdesk
- Defined response times by tier, remote and on-site.
- Monitoring & patching
- Proactive monitoring, updates and health checks.
- Platform administration
- Zoho, Odoo, Microsoft 365 and Google Workspace administration.
- User lifecycle
- Onboarding and offboarding, including proper removal of access when someone leaves.
- Licence management
- Renewals, tier optimisation, user audits and vendor liaison.
- Documentation & review
- Records kept current, with scheduled review meetings.
The pillar that turns a project into a relationship.
How it runs
Support begins where the eight stages end.
You always know what has been agreed and what happens next.
Every engagement runs the same eight-stage discipline, with four signatures along the way: blueprint, migration standard, go-live and handover. See the eight stages in full
Questions
Asked before every agreement.
What does an IT AMC in Dubai typically cost?
Ours starts from AED 55 per user per month on the Essential tier, with a monthly minimum. Advanced and Enterprise add faster response times, monitoring, backup verification, on-site visits and a named engineer. A fifteen-person office costs a fraction of a part-time IT hire.
What response time will we get?
Next business day on Essential, four hours on Advanced, two hours on Enterprise. Priorities are defined in writing from P1 (business stopped) to P4 (request or scheduled work).
Do you support systems you did not install?
Yes, after an assessment. And if a problem sits with a system we did not install, we still coordinate the fix. One call reaches the person accountable for it.
Is there a minimum contract length?
Twelve months, with sixty days notice. Monthly rolling arrangements tend to get cancelled the first quiet month, which serves nobody, least of all your systems.
What is the difference between Essential, Advanced and Enterprise?
Response time and depth. Essential answers next business day; Advanced in four hours, adding monitoring; Enterprise in two, adding backup verification, on-site visits and a named engineer. Each tier is shown by what it includes, not by adjectives.
Why do you not promise resolution times?
Because restoration can depend on third parties, vendors and carriers we do not control. We commit in writing to response and escalation, the parts that are genuinely ours, and we would rather say so than promise past our reach.
The other pillars
Or start somewhere else entirely: the problems in your own words on Solutions, your sector on Industries, or the company behind the pillars on About.
Who do you call when it breaks at 4pm on a Thursday?
AED 1,500, credited against an eligible implementation project awarded within 60 days.