Services
Support that Stays
Managed IT Services & Annual Maintenance Contracts
The part that matters in month fourteen.
What’s included
What this covers
- Helpdesk
- Defined response times by tier, remote and on-site.
- Monitoring & patching
- Proactive monitoring, updates and health checks.
- Platform administration
- Zoho, Odoo, Microsoft 365 and Google Workspace administration.
- User lifecycle
- Onboarding and offboarding, including proper removal of access when someone leaves.
- Licence management
- Renewals, tier optimisation, user audits and vendor liaison.
- Documentation & review
- Records kept current, with scheduled review meetings.
The pillar that turns a project into a relationship.
How it runs
Eight stages, four signatures.
You always know what has been agreed and what happens next.
- 01
Discovery
How the business runs today, and where the friction is
- 02
Solution Blueprint
Design, mapping, permissions, migration plan, you sign it
- 03
Configuration
Build against the approved blueprint
- 04
Migration
Data loaded, opening balances agreed with your finance lead
- 05
Testing
Your team tests against scope; issues fixed
- 06
Training
Role-based sessions, recorded
- 07
Go-live
Readiness confirmed, cut-over run, rollback plan in place, you sign it
- 08
Handover
Documentation, credentials, licence register, you sign it, project closes
Questions
Frequently asked
What does an IT AMC in Dubai typically cost?
Ours starts from AED 55 per user per month on the Essential tier, with a monthly minimum. Advanced and Enterprise add faster response times, monitoring, backup verification, on-site visits and a named engineer. A fifteen-person office costs a fraction of a part-time IT hire.
What response time will we get?
Next business day on Essential, four hours on Advanced, two hours on Enterprise. Priorities are defined in writing from P1 (business stopped) to P4 (request or scheduled work).
Do you support systems you did not install?
Yes, after an assessment. And if a problem sits with a system we did not install, we still coordinate the fix. You are never told to call the other vendor.
Is there a minimum contract length?
Twelve months, with sixty days notice. Monthly rolling arrangements tend to get cancelled the first quiet month, which serves nobody, least of all your systems.
Who do you call when it breaks at 4pm on a Thursday?
AED 1,500, credited in full against your project.