Service
Business Systems Support
Support for the business platforms themselves: users helped, roles and permissions maintained, workflows adjusted as the business shifts, and the small changes made properly instead of accumulating as workarounds.
What it is
The system went live. Now it has to stay right.
Support for the business platforms themselves: users helped, roles and permissions maintained, workflows adjusted as the business shifts, and the small changes made properly instead of accumulating as workarounds.
A live system drifts from the business unless somebody tends it. This is that tending: platform administration and user support, on the systems you already run.
When a business needs it
You will recognise it before anyone names it.
- Users hit the same obstacles weekly and have stopped reporting them
- Small change requests queue for months because nobody owns the platform
- Workarounds are becoming the process, one exception at a time
- The person who knew how the system was configured has moved on
What we deliver
- 01Platform administration: users, roles, permissions and settings kept current
- 02User support with a defined intake and a response commitment in writing
- 03Small configuration changes made in the system, documented, not patched around
- 04A record of what changed and why, so the configuration stays explicable
How it connects
A system is only as good as its joins.
- Administration and infrastructure support under one agreement, no vendor gap
- User lifecycle changes reflected in platform access the same day
- Recurring issues surfaced in reviews rather than resurfacing in tickets
- The platform continuing to match the business it runs
Platforms
Core implementation experience: Zoho One, Odoo and ERPNext. Platform selection follows the operating requirement rather than a preferred licence.
Where we have done it
Related solutions
Not sure whether the problem is the system or the joins between systems?
That is exactly what the Systems Health Check answers, in writing, whether or not you use us to deliver it.