Service
Infrastructure Monitoring & Maintenance
Watching the infrastructure so a filling disk, a failing backup or a struggling server is seen and handled before it becomes an outage somebody reports.
What it is
Faults found by the monitor, not by the users.
Watching the infrastructure so a filling disk, a failing backup or a struggling server is seen and handled before it becomes an outage somebody reports.
The scope is agreed and written: which systems are watched, what is patched and when, and what happens when a threshold is crossed. Monitoring within agreed scope, not a vague promise of watching everything.
When a business needs it
The users have become the monitoring.
- Outages are discovered by the people they interrupt
- Patching happens when somebody remembers, which is rarely
- The backup failed quietly weeks ago and nobody knew
- Capacity problems arrive as emergencies instead of forecasts
What we deliver
- 01Monitoring configured across the servers, network and backup in scope
- 02Patching on an agreed schedule, with maintenance windows the business chose
- 03Thresholds and alerts that reach a person who acts on them
- 04A monthly picture of health and capacity, so surprises stop being the norm
How it connects
The monitor watches what everything else runs on.
- Alerts feeding the helpdesk as tickets with context, not noise
- Backup health watched continuously, which is what the backup design assumed
- Capacity trends informing infrastructure decisions before they are urgent
- Patching coordinated with the business systems running on the machines
Infrastructure Monitoring & Maintenance questions
Will anyone notice a fault before our users do?
That is what monitoring is for: faults found by the monitor feeding the helpdesk, not discovered by the people trying to work. It runs under the support agreement.
What is included in monitoring and patching?
Proactive monitoring, updates and scheduled health checks, so the quiet maintenance happens on a schedule instead of after an incident.
Let the monitor find it before your users do.
Start from the pillar this service belongs to, or talk to us directly. The Systems Health Check is one click from either.