Support that Stays Managed IT Services & Annual Maintenance Contracts
Service
Infrastructure Monitoring & Maintenance
Watching the infrastructure so a filling disk, a failing backup or a struggling server is seen and handled before it becomes an outage somebody reports.
What it is
Faults found by the monitor, not by the users.
Watching the infrastructure so a filling disk, a failing backup or a struggling server is seen and handled before it becomes an outage somebody reports.
The scope is agreed and written: which systems are watched, what is patched and when, and what happens when a threshold is crossed. Monitoring within agreed scope, not a vague promise of watching everything.
When a business needs it
You will recognise it before anyone names it.
- Outages are discovered by the people they interrupt
- Patching happens when somebody remembers, which is rarely
- The backup failed quietly weeks ago and nobody knew
- Capacity problems arrive as emergencies instead of forecasts
What we deliver
- 01Monitoring configured across the servers, network and backup in scope
- 02Patching on an agreed schedule, with maintenance windows the business chose
- 03Thresholds and alerts that reach a person who acts on them
- 04A monthly picture of health and capacity, so surprises stop being the norm
How it connects
A system is only as good as its joins.
- Alerts feeding the helpdesk as tickets with context, not noise
- Backup health watched continuously, which is what the backup design assumed
- Capacity trends informing infrastructure decisions before they are urgent
- Patching coordinated with the business systems running on the machines
Related solutions
Not sure whether the problem is the system or the joins between systems?
That is exactly what the Systems Health Check answers, in writing, whether or not you use us to deliver it.